Sharp R-230KK .8 cu ft, Black Microwave Oven New

Brand New Sharp  Compact Microwave Oven

Covered by Sharp Warranty

Details
Condition	New
Payment and Shipping info
Payment Options	Visa, MasterCard, Amex, Discover Accepted through Paypal checkout
Shipping	Free
	***WE SEND OUT A RESPONSE TO EVERY EMAIL RECEIVED. PLEASE CHECK YOUR BULK FOLDER. IF YOU HAVE NOT RECEIVED A REPLY PLEASE FORWARD YOUR QUESTION TO dave@bakertowne.net  OR CALL 1 800 989 8696.**

D.O.A

(Dead upon arrival-not used)

                Bakertowne (dave@bakertowne.net) must be notified within 72 hours of delivery. All DOA’s are replaced to the consignee at no additional charge (*). Bakertowne  will assign a Return Authorization number then issue a Call Tag/Pick Up for the pick up of the product and have it returned to Bakertowne.  The unit must be returned in its original packaging including accessories & manuals. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return.. If the unit is found after the return not to be a D.O.A you  be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.  

* Except Avanti products – customer must contact Avanti for service.  If the unit is deemed defective or un-repairable by an authorized service center, please follow Defective Credit procedure.

Defective Credit

(Once unit has been used)

                All defective units must be deemed defective and not repairable by an authorized service center. Copies of service centers work order must be

e-mailed (dave@bakertowne.net) showing unit is non-repairable. If there is not a service center available or the unit is deemed non-repairable bakertowne will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned to bakertowne at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return to Bakertowne. If the unit is found after the return not to be a defective the customer will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Damaged

Return for Credit and Replace

(New unit found damaged)

All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while the consignee inspects the product. If upon receipt of the package they see visible damage, or suspect concealed damage, they must carefully unpack and inspect the product before signing the bill of lading. If they determine the product is damaged, the shipment should be rejected. If the consignee finds the item to be in satisfactory condition, they should accept the item and make note of the visible damage on the bill of lading. If the consignee receives a unit and finds the damage after the driver has left then Bakertowne must be notified within 72 hours of receipt of the unit to qualify for a replacement unit. Any report after the 72 hours will not be honored. Once Bakertowne has been made aware of the damage, the carrier will be notified. Shipments that have been accepted, but have concealed damage will take longer.  A detailed description of the damage is needed to file a claim with the carrier. In some cases (usually based on value) the carrier may request to inspect the unit. The original packaging must be kept for this inspection. If the original packaging is not available the claim is instantly denied by the carrier and Bakertowne will deny the claim also. Bakertowne will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned to at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise.

Refused Shipment at time of Delivery

(Customer changes his/her mind at time of delivery no damage)

                If consignee may changes their mind at the time of delivery.  Bakertowne will charge a restocking fee plus all incurred freight charges on refused shipments to the web store (see Buyers Remorse). These charges may include, but are not limited to, delivery and return transit costs and storage

fees.

Buyer Remorse

(Customer changes his/her mind)

Special Order products (*) do not qualify for buyer’s remorse returns. This includes all Major Appliances (Frigidaire, Maytag, etc.) and non stock

items (*).

For stocked items, the consignee may change their mind on a product purchased within 7 days from the time of receipt.  A buyer remorse RA request must be e-mailed to Mbakertowne (dave@bakertowne.net). Bakertowne will charge a restocking fee on all returned units. The unit must be returned in its original packaging with accessories. The product must be new and not used and unopened. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. Once the unit is ready for pick up, Bakertowne will assign a Return Authorization number. Customer is responsible for all freight charges on returned unit. The total original invoice will be credited excluding freight and the restocking fee upon the return of the merchandise.  .

The new buyers Remorse/Refused Shipment restocking fee is as follows.

          A.  Under $500.00 = 20% restocking fee

B. $501.00 to $1000.00 = 30% restocking fee

C.       $1001.00 and over = 40% restocking fee

Contact E-mail

In order to expedite the reporting of DOA/damaged/defective merchandise, please follow the procedures listed below:

• ALL REQUESTS for RA’s must be e-mailed to:

dave@bakertowne.net

• All requests for returns must have the following information prior to approval:

- Customer Name & Phone Number

- Purchase Date

- Purchase Order Number

- Brand & Model # of the unit

- Serial # of the unit

- A complete detailed description of why you are requesting a return.  If the unit has damage, the damage and location of the damage must be detailed.

- If the unit is defective, please include all pertinent information.  For example, “DOA” or “Not Cooling” and if there is a service company involved.

Replacement Purchase Orders

These must be submitted as a separate order to your customer service person and not included as part of your return request.

Pick Up Procedure for Damaged/Defective Merchandise

UPS / FedEx

RA# will be issued and a call tag requested.  At this time, the following information will be e-mailed to you.  (See example below)

Tracking Number:                                                1Z4971132694816505                    CALL TAG TRACKING INFO

Package Type:                                      Your Packaging

Actual Weight:                                     56.0 lbs.

Billable Weight:                                    56.0 lbs.

Merchandise Description:                  AFS60FX

Declared Value Amount:                   137.00 USD

Reference #1:                                        914040  879986                               RA#  (1^st 6 DIGITS) INVOICE #

Reference #2:                                        SMITH                                                YOUR CUSTOMER’S NAME

CALL TAGS are requested for “3 ATTEMPTS” – UPS/FEDEX will attempt to pick up damaged/defective unit 3 TIMES.  If package is not available, the call tag is cancelled.  MAS does not issue a 2^nd call tag unless requested and there will be a $10 charge for the 2^nd call tag. 

AIT/SEKO

1. RA# will be issued and a request for pick up will be sent to the appropriate trucking company.  The RA# and Pick up Tracking # will be emailed to you.

2. The trucking company will call the customer and set up an appointment for pick up.

3. If a “pick up of defective” and “delivery of replacement” are requested for the same time, every effort will be made to convey this request to the trucking company.

4. Damaged/Defective merchandise must be returned to MAS in the original box.  If the original box is not available, a repackaging fee of will be assessed.

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