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US Customers: We accept AMEX, VISA, Master Card, Discover, PayPal and bank wire.

International Customers: We accept PayPal and bank wire transfer.

PayPal Payments: All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.

All customers outside the 48 contiguous United States must email or call for the shipping cost of this item.

Domestic Orders (Inside the Contiguous United States)

All domestic orders, which means those placed within the 48 contiguous United States, are shipped from our warehouses in Texas, Florida, or California using UPS (United Parcel Service).

International Orders(Outside the Contiguous United States)

International orders, which means those placed outside the 48 contiguous United States, are subject to customs and import fees that vary from country to country. These fees are not included in the shipping cost charged by Apex CCTV. It is the responsibility of the customer to know and pay for these fees. All international orders will be shipped via USPS (United States Post Office) to help reduce brokerage / import fees. ApexCCTV cannot assume responsibility for delays and extra charges that may occur during customs inspections of International shipments.

Same Day Shipping

Orders received before 3:00 pm CST will usually ship same day. DVRs and other custom orders may take more than one business day to prepare for shipping. Orders placed on weekends and holidays will be shipped the next business day.

No P.O. Boxes

We are unable to ship to P.O. Box addresses. Once your order has been placed and processed, your shipping address cannot be changed or updated. Shipping charges are non-refundable.

We value your business and have compiled easy to follow documentation to ensure successful implementation of your project. You may download these guides on our support site or view our video tutorials.

We will also provide FREE, lifetime technical support, over the phone, for every product we sell. However, we are not responsible for configuring your network, router, DSL and/or Cable MODEM as each network is unique.

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Merchandise may be returned for a full refund or exchange within 30 days of the day of receipt as long as the equipment is still in "as new" condition.

"As New" means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels should be on the original box. There is no return on Clearance items. Shipping costs are not refundable.

A Return Merchandise Authorization (RMA) number must be obtained by visiting support.apexcctv.com prior to the return of any merchandise. An RMA number is only valid for 15 days. Apex CCTV does not pay the return shipping cost for defective merchandise. We are not responsible for product defects because we do not manufacture the products we carry. However, Apex CCTV will split the shipping costs with you. If you pay to send the item back to Apex CCTV, we will replace the item and ship the item to you at no charge. Apex CCTV will employ every resource it has to ensure that your item is replaced promptly, without hassle. We do not provide advanced replacements for any product.