| FAQ'S
When will I receive my winning item?
All winning items will be shipped within 2 to 3 business days after payment is received. For U.S. shipment, the average delivery time for Priority Mail is 3-4 business days. For international shipment, the average delivery time express mail is 5-8 business days. But delay is common for oversea shipments. Sometimes it could take up to 20 days to arrive, mostly due to custom clearance. Please understand that we do not control transit/custom. This is out of our control.
What happens if my item was lost in transit?
If the shipment is insured, we will file insurance claim and get you the replacement.
My watch is loosing time, what do I need to do?
Factory defects do happen sometimes. But most often the watch just needs a new battery. The watch comes with a battery that was installed originally by the manufacturer when the watch was assembled and it could run low at the time of sale. We check every watch before shipping it out. But it's not possible to catch "loosing time" problem.
How do I change battery or adjust the band size?
You need the tools to do it right. Please bring the watch to a local jeweler or a watch repair shop to have a professional do it for you.
Who will provide warranty service?
If the watch appears to be "Dead on Arrival" or problem occurs within 7 days of the delivery, you can simply contact us for replacement. After that, your watch is covered under manufacturer warranty. Each watch comes with warranty / instruction booklet, which contains information of how to obtain warranty services.
I have a big wrist, will this watch fit?
All ladies watch has standard wrist size of 7 1/2 inches. All men's watch has standard wrist size of 8 inches. For watch that has a metal band, most often, links can be obtained for free from the manufacturer.
Why is international shipping fee $29.75USD?
We ship via EXPEDITED PRIORITY INTERNATIONAL MAIL, the most secure way of mailing. The cost is much higher than the regular air mail. But in the end, it saves time and frustration for both seller and buyer due to very low missing-parcel rate. The $29.75USD shipping charge is not just postage alone. The post office has strict rules and regulations and Oversea packages require a lot of time for handling and in person shipping from the post office.
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