100% satisfaction guaranteed, refund will be given as money back less 20% for restocking fee. Return item must be in good condition and must be insure. Shipping and handling are not refundable. buyer also responsible for return shipping. No refund or replace if item used, damage or lost in post when you choose not to pay for insurance. If item is qualify for replacement, buyer responsible for all shipping charge in any case. Some fragile item will ship double box for max protection.