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At NOVICA, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.
			
For Orders Shipped to the Continental US:
	Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning.

	If the return is not a result of an error by NOVICA, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the 60-day period has expired.

For Orders Shipped Anywhere Other Than the Continental US:
	Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an error by NOVICA, please be sure to indicate the nature of the error when requesting the RMA number and a customer service specialist will provide you with further instructions.

	If the return is not a result of an error by NOVICA, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the 60-day period has expired.

Important Notes and Restrictions:
	Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center.

	Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

	As a safeguard against potential abuse, NOVICA reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.