Franklin TGA-495 12-Language Speaking Global Translator

Return Policies

      Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Antonline offers an exclusive 30 day return for refund policy.

      The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: TVs and monitors, computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Unused software may be returned, if unopened, with some exceptions. Defective software, games, CDs and DVDs may be returned for the same title only. Some software programs, consumables and media are not returnable to Antonline under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit).

      If you are not satisfied with your purchase, you may return it for refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from Antonline (see exceptions above).

      Returns are subject to a restocking fee, depending on the condition of goods and packaging material; and cost incurred in restocking.

      All returns require a Return Authorization (RMA) number, which you can obtain online at http://www.antonline.com/request_rma.php. This is the only source of Return Authorization. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection.

      All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please do not tape or write anything on the item or packaging. Antonline will charge you for replacement of damaged, altered, missing, written-on, or taped-on contents or cartons. antonline reserves the right to refuse any such returns.

Return Procedures

      Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by customer service clearly on the shipping label as instructed. Any merchandise returned to Antonline without prior authorization will be refused. Please ship your parcel back to Antonline freight prepaid. Antonline suggests that you use UPS Ground Service (Insured). Sorry, Antonline cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

      Still Have Questions? Contact Customer Service at support@antonline.com.