MY POLICIES
How I Work: If you are high bidder, please email within 3 days of close or next bidder may be contacted. With over 1,700+ 100% Positive Feedbacks over more than 10 years, you can Bid with Confidence! My descriptions are always scrupulously honest and include clear SuperSized pictures of every detail but I'm not perfect, so know what you are buying and ask any questions before you bid. I will report non-paying or difficult buyers to eBay and may cancel bids if you have less than 5 positive feedbacks or any negatives. I give positive feedback after successful transactions - please do so for me!
"BEST PACKING ON EBAY. Prompt shipping. Great communication."
-vitamixman (3659)"
Shipping: As stated on all listings our normal processing time is 5 business days or less. However, we usually ship Priority Mail or UPS within a couple of days of payment. We are compulsive about packing carefully to avoid damage from normal handling. If a shipment is lost or damaged, refunds will be processed only after an insurance claim is filed (buyer may need to provide proof of damages to the shipper or return to me for inspection). Insurance is required and is included unless otherwise indicated. I usually only ship within the 48 contiguous United States, however, International shipping if not included in the listing will be considered upon advance request for additional handling fees and postage. In order to offer eBayers the best products and values possible, some new items are drop shipped directly from a distributor or manufacturer. We are even more careful when selecting suppliers to make sure their customer service is up to our own standards. Occasionally however, some items may experience short delays depending on inventory levels and order volumes, though usually not more than our 5-day processing period.
"Clone this seller! One of the BEST merchants on eBay!"
- jenanne (16259) Please Read: eBay Detailed Seller Ratings (DSRs) are often misunderstood by Buyers. DSRs are not like other 5-point rating systems you may be used to, where a rating of 3 is average. On eBay, average performance starts at 5 and even 4's can result in penalties for a seller, making it harder to offer buyers the best possible values! So please reserve scores less than 5 for truly poor, sub-par performance. I always strive to give 5-star service. If I have generally been honest in my descriptions, clear in communications, timely in shipping and within reason on fees please give me all 5 stars. If you really were not satisfied for any reason let me know by e-mail and I'll work hard to make it right. Let's keep eBay great for everyone.
7 Day Guarantees: We guarantee that all items are accurately described and shown in the supersized pictures or we will refund your purchase price, otherwise they are sold as is and all sales are final. Our feedbacks clearly demonstrate that our items arrive "exactly as described." We work hard to give you an accurate description and clear high-resolution photos of every item. Remember, colors shown may appear differently with different monitors and lighting conditions so guarantees do not cover minor differences in colors. Brand name items are guaranteed to be authentic. In the unlikely event that there is a gross mistake in a description or we made an error with your order please e-mail within 3 days and return the item within the 7 days. For clothing, shoes and glasses fit is never guaranteed - you are responsible for knowing your size and reading the measurements provided. Sizes may vary with different designers and styles. Guarantees do not cover loss or damage during shipping and do not apply to international buyers. Unconditional Guarantees: Some items, as indicated in the listing descriptions, may be unconditionally guaranteed for 30 or 60 days. Though you are not required to email or call first before returning the item, different items do require different return addresses and if sent to the wrong address it could significantly delay any refunds. So please email us before returning an item for the correct return address. Remember, it can take some time to learn to properly use and enjoy any new major appliance. You have a whole month or two to try your item, so please take all the time you need to learn about it and fully appreciate it before deciding to return it. Refunds: Returns must be received before any refunds will be processed and should include the original packing and tags. Except for unconditional guarantees, there is no refund if the item has been used, worn, washed, or had any alterations. No substitutions will be accepted (looks the same but isn't what we sent). Serial numbers are photographed and items are invisibly marked for identification. Shipping is non-refundable. Buyer is responsible for return shipping and must provide a tracking number. Please email me for the correct return address before returning any item (addresses differ depending on source). If an item is received without advance notice there may be a 15% restocking fee. Please bear in mind that, as a small business, refunds must be processed within the available PayPal cash flow. As soon as possible, usually within a few days, refunds will be credited to the buyer's PayPal account less shipping costs, so please be patient. After a refund is completed on PayPal I will file an Unpaid Item report with eBay in order to officially cancel the sale. You must reply that we mutually agreed to cancel the sale or you may get an Unpaid Item strike on your account. Let's all work together to keep eBay a great place to shop and an even better community for both buyers and sellers! |
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