PAYMENTS: We offer Pay Pal, Credit Cards only to a confirmed address only! We will not ship to unconfirmed or registered address or third parties. We do not accept personal or business checks of any kind. Intention of payment should be made within 48 hours of winning an auction or purchase. Payments should be received within 7 days.
SHIPPING: We ship ground to the 48 continuous continental United States by USPS Priority or UPS ground. The shipping calculator is sometimes off for Alaska, Hawaii, Puerto Rico and others as they use a different formula as dimensional weight instead of actual weight. These are subject to be corrected. We only use UPS shipping services for ground shipping at this time. We also offer combined shipping whenever possible as items can be combined and shipped together. Combined shipping can save substantial money especially on the smaller type items only when shipped and packaged at the same time. When using combined shipping do not pay until you have bought all your items. We cannot combine shipping on multiple paid separate orders.
TRUCK FREIGHT: We ship truck freight only to the continuous continental United States Only. No other areas at all. We usually have a separate policy regarding Freight items.
CANADA SHIPPING: This is something we will ship USPS priority or UPS only. Note that Canadian orders may have a separate tax and brokerage fees that can be as much as the shipping cost of the items. These are separate charges that are controlled thru Canada and customs. These charges are not included in the shipping and handling. These fees are to be paid directly to them. We have no way to know what these fees are. This is your country and it is your own responsibility to know or find out prior to purchasing an item.
DELIVERY: We ship most orders the same day whenever possible during normal business hours except weekends and holidays. Sometimes they will be shipped the following day. We are on the East Coast, so orders lets say to the West Coast may take up to 6- 7 business days not including weekends. We send UPS shipping confirmations when orders are shipped including UPS tracking number. Make sure you check your Spam blocker or junk email box if you do not receive it as that is sometimes where they can be found if not received. We do not send unsolicited emails.
FEES AND SALES TAX: We include a small charge in the shipping and handling to cover the increasing costs of packaging materials including boxes, packing wrap, bubble wrap, packing tapes, packing slips, and other associated shipping supplies. On difficult shipping items that are not boxed or easily to package we may also include extra charges for shipping tubes or extra labor associated in the cost of preparing an item. These fees will either be included in the shipping and handling or will be noted in the auction listing. We are required by law to collect sales taxes in Rhode Island 7%, Connecticut 6%, and Massachusetts 6.25%.
CONSIDERING PICK UP: We welcome most pickups in person at our store location in Warwick RI during business hours. Whenever possible let us know in advance or when purchasing your items as we try and prepare items sometimes in advance to ship items out same day when possible. If your item is already packaged we may charge a small packaging fee to cover our cost of packaging materials. Large items we usually will offer forklift assistance to load. It is the customer’s responsibility to secure and tie down items in your vehicle.
Returns & Refunds: There are a lot of items we do not offer returns on as they are all considered as is non returnable items. The reason maybe that they are close outs, auction bought, consignment, or we may not have the means to return to the manufacture. Other items may be discontinued or one of a kind and cannot be replaced. Some items we may also have no means to test, inspect or try out an item. All items have no warranty or guarantee unless stated. Some items may have a return if only stated in our listing ad only returns accepted. In rare cases if we overlook a problem and represented as something totally differently we will try and correct it when ever possible. Return items that are accepted in our opinion must be returned in the original packages and original condition and will be refunded purchased price minus all shipping charges.
CONDITIONS AND NOS: Sometimes NOS (NEW OLD STOCK) items can be very old and although they are new can have slight imperfections in them. This may because of the way they were made years ago or may have slight imperfections, bruises, scuffs or minor dings from being moved around the shelving over the years with other items bumping into them. We do our best to describe these imperfections (if any) in our listings when ever possible worth noting.
BUY WITH CONFIDENCE: We have been in business since 1978 and been in our current Warwick location since 1989. We do not plan on doing anything else. Our reputation is important to us. We always try to be fair as possible. If you feel there is an error in our listings, please let us know and we will correct any mistakes whenever possible.
LISTINGS: We try and list items the best we can. We do not over rate items. Some items we may list are from close outs, auctions, or even consignments. We will do our best to describe these items. From time to time we may sell items we do not deal with or have any knowledge about. In most cases we research these items on the Internet to find applications. There may be times we may list an item in error from having no knowledge of it. Or sometimes just human error. We take a lot of detailed pictures of these item in most cases to eliminate the guesswork for our customers. We cannot be experts in everything. So we ask you to please look at the pictures carefully to see if the item is what is needed before purchasing. Customer Satisfaction is our #1 one goal. Please ask any questions if there is any doubt on an item.
CONTACT US: We can be reached thru ask the seller a question the best way as it leaves a history of the question thru Ebay. We will answer and respond to all questions during our business hours. Remember we are on New York EST time zone. Our store hours are Monday ?Friday 12 noon to 7 pm EST. our fax number is 401-739-6262 or our phone number is 401-739-6262. Address is: Competitive Automotive Inc. 2095 West Shore Road Warwick RI 02889
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Competitive Automotive Inc
