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RETURNS: Our goal at Craft-e-Corner is to provide the best customer service experience on the web. Our policies are designed to make your experience as convenient as possible. We understand at Craft-e-Corner that returning any product can be frustrating. We have worked hard to make the process simple and straight forward. If you are not satisfied with your purchase, we will gladly help you return it when it falls into the guidelines below. RETURN PERIOD: Initiation of the Return Process must be done within 30 days of receiving the product. Because Craft-e-Corner only sells new Items returned items must be NEW, UNUSED, and in ORIGINAL PACKAGING. You should expect to receive your refund within four weeks of giving your package to the shipper, however often you will receive your refund in a quicker time frame. This period of time includes the transit time for us to receive your return from the shipper, the time it takes to process your return once we receive it back, and the time it takes for the refund to process. We will notify you via e-mail once your return has been received and processed. RETURN POLICY: For more timely and accurate recordkeeping returns will be accepted on a pre-authorized basis. To return an item call 1-800-236-3877 or e-mail us at service@craft-e-corner.com for a Return Authorization Number (RAN) Place the RAN number on the package you are returning. The invoice or a copy of the invoice must accompany all returns – contact us if a copy of the invoice is needed. Once the items are received at our warehouse, they are processed within 7 days. Potential Fees: Craft-e-Corner accepts full responsibility for the cost to return products where Craft-e-Corner shipped a product in error. Restocking Fee = 10% of the cost of the item (prior to ANY discount/coupon) will be charged for returned products Since Craft-e-Corner provides free shipping this fee is to recover the cost of shipping the product and the addition time to restock the item . Processing Fee = $15 USD for unauthorized returns made (without RAN) Since Craft-e-Corner provides free shipping this fee is to recover the cost of shipping the product and the addition time to restock the item. Reshipment Fee = 10% of the cost of the item (prior to ANY discount/coupon) will be charged for any reshipment due to incorrect address This fee is designed to cover the cost of shipping the product and the additional processing time. All fees are designed to simply cover the costs Craft-e-Corner has to incur. NON-RETURNABLE ITEMS: Because Craft-e-Corner only sells new Items, Items that have been opened and/or used are not returnable. If your item is defective the manufacturer will be best able to address your needs. Please see our FAQ page for the contact number or e-mail address of your product manufacturer, as all defective products are returned directly to the manufacturer of the product. UNDELIVERABLE PACKAGES: Craft-e-Corner provides free shipping on all orders. If a package is undeliverable due to a wrong address, missing address, or inaccurate address the item has to be shipped twice. We think it is fair then to have the customer incur the cost to ship the item a second time. If re-shipment is not desired, the transaction will be refunded minus Restocking Fee. Undeliverable packages due to wrong address or missing address issues will have to pay a Reshipment Fee to have the item re-shipped to a different or corrected address. If re-shipment is not desired, the transaction will be refunded minus Restocking Fee. ***We offer FREE SHIPPING, but we cannot do this for reships that are not our error.*** OUR ADDRESS: All returns should be sent to: Craft-e-Corner 5715 Green Valley Rd Oshkosh, WI 54904 United States Please include a note stating your reason for return with your RAN #. Please include your e-mail address so we can contact you with information about your return. QUESTIONS? E-mail us at www.service@craft-e-corner.com Call us at 1-800-236-3877 - Our Customer Service Hours are 8:00-4:00 CST Mon - Fri Implemented on all orders purchased on or after May 15th, 2010.