Shipping is FREE for this item and is inclusive of INSURANCE.
Payment
We prefer payment by Paypal at suratdiamondusa@gmail.com
You may also pay by Credit Card
We look forward to receiving payments within 3/ 5 days of purchases. You may also pay by credit card. We look forward to receiving payments within 3 days of purchases.
Image
While most of the photographs of the jewelry is of the one for sale, some of our regular designs are not photographed separately, to save on the cost and make it economical for the buyer. While the aesthetics of the design will remain the same, there may be a slight variation depending on the diamond weight and size. Please feel free to contact us for any specific clarification you may need, by quoting the ebay item number.
Combined shipping
Request you to avail of the combined shipping that we offer for items within 5 days of sale to save on shipping, for both of us. For all additional purchases we offer 50% discount on shipping charges.
We ship by USPS PRIORITY MAIL INCLUSIVE OF INSURANCE through Monday to Friday except on public holidays.
Customer Satisfaction
We are proud to state that our customer service has given us many repeat customers. Many who buy from us to resell at a profit. We stand behind every product we sell, and strive for your satisfaction.
If you have any problem with the jewelry after buying just get in touch with us. We will take reasonable steps to make things right. Your emails will be answered in 24-48 hrs time max. Weekends there may be a further delay. So please be patient and rest assured your emails will be answered.
We believe reactions like negative feedback or disputes are not a way to resolve your problems quickly, it will only complicate matters and take longer time than required. We are an honest and customer oriented company and will strive to keep each of our customers happy. Do contact us if you are unhappy for any reason and we will do our best.
Surat Diamond has been in diamond business for 3 generations. All diamonds are graded by our trained gemologists. Please be aware that opinions of appraisers may vary since Diamond grading is subjective and may vary. In case of any issues regarding this, please feel free to contact us. Our 100% money back guarantee is always an option if we cannot offer you a suitable replacement.
Once the item is received please leave us feedback with detail ratings. We will truly appreciate your 5 star rating. It will help us to bring continued discount to eBay Community
Returns and Refunds
Your satisfaction is very important to us. We assure you that you will be happy dealing with us. Each of our jewelry comes with a 100%MONEY BACK GUARANTEE. We will take back the jewelry if you are not satisfied within 7 days of the receipt of jewelry. Items should be in its original condition. We do not reimburse the return shipping cost.
To avoid loss is transit while returning ( we are not liable for the loss), please insure the shipment and ship it back to us . please contact us before returning and we shall immediately advise to you return procedure and return address to ensure that your experience in dealing with suratdiamonds is a pleasant one
WHY SHOULD I BUY FROM SURAT DIAMOND
Offered directly from the factory. More than half of the world exports of cut and polished diamonds is from India. India's main advantage is the enormous and highly-talented artisan force. The diamonds / Pearls / & Gemstones you see on our site are all cut and polished at our factory in India and offered directly to you here on Ebay. Therefore the price you pay is the least. ABSOLUTE VALUE FOR MONEY!!! You are avoiding the exporting cost, wholesale margin and the retail margin. No local jeweler can match our prices.
Guarantee: Being in manufacturing business we have a group of well-trained and experienced gemologist to grade the diamonds. All our diamonds come with our Certificate of Guarantee and Grading. Gold is stamped with 18k denoting the % purity of gold used in manufacturing. This is an acceptable practice in many countries.
Money Back Guarantee: We offer 100% money back guarantee on all our jewellery.
Feedbacks: More than 5000 positive feedbacks from our customers from all over the world within a short period of 3 years. We extend our thanks and gratitude to all our customers who have made this possible.
Immense Experience: We have been in Diamond Cutting & Polishing and Wholesaling business for the past three generations covering 5 decades. We specialise in Diamond Solitaires and Unique and Exquisite Designer Jewellery.
Fast Shipping: Items are dispatched within 5/7 working days of clearing of funds!!!
Hallmarking & Certificate
All our diamonds are 100% real, naturally mined from the earth. It is not lab tested or enhanced in anyway. It comes directly from our factory, where it is cut and polished & brand new. Never used before. It comes with our certificate of guarantee. We use only 14K gold for our diamond jewelry. Hallmarking is a concept used only in Europe. Many countries including India, confirms purity of gold by denoting the % value of gold in the band. All our rings comes with this stamp.
Ring Size
All our rings come in standard size- M 1/2- (UK Size) & 6 1/2 (USA Size). Resizing available at a nominal cost for diamonds that are shipped from India.
Packing
We take utmost care to ensure that these precious jewels are packed well to withstand the vagaries of shipment. They are delivered in an elegant box, ideal for gifting.
Duty
There are no import duty in USA .If u are in EEC countries then local import duty has to be paid by you to the carrier when they deliver the jewlery to you.
Bidding & Auction Policies
We reserve the rights to accept payments from 0 rated customers. We may seek proof if payments are done by credit card or paypal with unconfirmed address. All emails are replied in 24 to 48 hours except for weekend. Due to the difference in the time zone, there could be a delay in replies. Please ensure that your questions reach us in time well in time to reply especially for those whose auctions close soon.
All Non-Paying Bidders will be reported to eBay within 7 days of auction closing. We reserve the right to block users from bidding in our auctions.
WE ASSURE YOU THAT YOU WILL BE HAPPY DEALING WITH US.
We have studied some jewellery trends and have searched very closely for beautiful jewellery at the best prices. We buy diamonds in large lots, polish and set them ourselves. This allows us to sell Jewellery to you at manufacturers prices. We do not own a jewellery store but have a full fledged manufacturing unit in India with distribution offices at USA,UK and Australia. If you are to buy jewellery from us, we promise you a positive experience. Our main focus is your satisfaction. We will go all the way to make sure you are happy with your purchase. All we ask in return is to be fair and patient with us. If you are not satisfied with your purchase, please contact us, and let us take care of it. We only want happy customers, and will do everything in our power to make that happen
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FL
Flawless |
No internal or external flaws |
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IF
Internally flawless |
No internal flaws, slight external blemishes |
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VVS1,VVS2
Very very slight inclusions |
Very difficult for a professional to see under 10x magnification |
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VS1,VS2
Very slight inclusions |
Difficult to see under 10x magnification |
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SI1,SI2,SI3
Slight inclusions |
Easy for a professional to see under 10x magnification, might be visible to the naked eye |
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I1,I2,I3
Included |
Inclusions that are visible to the naked eye |
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SURATDIAMOND-USA
