14 days after the buyer receives it | Software, computer and video games that were sold as used are not eligible for refunds. Any used item or new item that has been opened can only be exchanged if defective and then for same exact item only. If item is out of stock a store credit will be given. PC Games Plus is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase. Only new unopened items that are returned in the same condition as shipped are eligible for refunds. Buyer must e-mail to us prior returning any items. Buyer must pay return shipping charges. |