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Shipping
Combined shipping rates are available when items are purchased on a single transaction.
BuyPlumbing ships via UPS throughout the United States and Canada and UPS Freight within the continental U.S. and Canada. We do NOT offer USPS or FEDEX shipping.
BuyPlumbing makes every effort to use the best packing materials possible. There are times when products may get damaged during shipping. Every order that leaves our warehouse is insured by UPS for the value of it's contents. It is the buyer's responsibility to check all products received as outlined in the Product Inspections section below. If there is any damage to the product, visible or not, refuse delivery (UPS Freight shipments only--UPS ground shipments are often left at the door) and notify our customer service department at 1-800-797-7002. If any shipping/fulfillment errors are made by BuyPlumbing, please contact us via phone or email so that we can resolve the problem.
Product Inspections
We hope that your order arrives safely and that you are satisfied with your purchase from BuyPlumbing. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):
- For items shipped via UPS Freight:
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you should refuse delivery. When you sign the delivery ticket, the merchandise becomes your property, and the freight company will not allow a claim.
- For items shipped via UPS Ground:
If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, a claim can no longer be filed with UPS and the merchandise becomes your property; we cannot replace it or reimburse you for the cost of the items.
- Again, please take the time to inspect your delivery. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment (UPS Freight) and/ contact us immediately at 1-800-797-7002.
Liability
Customers have the duty to insure that products ordered and delivered meet the requirements of installation. Do not alter or begin installation unless you are sure you have the correct product, free from damage. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty.
We offer quality products and work hard to provide fast and accurate service. If your order arrives damaged or wrong in any way, we will work to promptly rectify the situation. We will refund or replace any items in this situation, pending availability. Your items will be reshipped using the same shipping method originally used. If customer desires expedited shipping, it is their responsibility to pay the difference.
We strongly recommend that customers refrain from scheduling a plumber, installer, or any other professional until they have their items in their possession. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty, including plumber/installer costs and rescheduling fees. This includes situations where an item arrives damaged, broken, delayed, or wrong in any way.
Cancellations
At BuyPlumbing we do our best to ship out your order the same day it is received or the next business day. Because most of our packages ship the same day we cannot guarantee cancellations. If you have placed an order that you desire to cancel, please call us immediately at 1-800-797-7002. If the product has not shipped we will proceed with the cancellation. If the product has shipped, you will need to receive the item and call a customer service representative to set up an RMA, (see returns). All Special Orders CANNOT be cancelled.
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