
This listing has ended. Item:Management Lessons from Mayo Clinic: Inside One of the

Management Lessons from Mayo Clinic: Inside One of the

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Last updated on 07:25:32 PM PST, Nov 12, 2009 View all revisions

Item specifics - Textbooks, Education

Author:	Kent D. Seltman, Leonard L. Berry, Rhodes	Format:	Hardcover
Publisher:	McGraw-Hill	ISBN-10:	0071590730
ISBN-13:	9780071590730	Educational Level:	--
Product Type:	--	Publication Year:	2008
Subject:	Business & Economics	Language:	English
Condition:	Brand New

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Size
Length:	276 pages
Height:	9.3 in.
Width:	6.5 in.
Thickness:	1.0 in.
Weight:	21.6 oz.

Publisher's Note
The author explains how the Mayo Clinic's motto of putting the needs of the patient first is an operating principle that guides every management decision and shows how to apply that principle to expand any business's customer base.






Welcome. We have a large inventory of Brand New Books. Over 150,000 book tiles in stock at Rock bottom prices !




Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
0071590730 New Leonard Berry; Kent Seltman McGraw-Hill 0000-00-00 20.96

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Prescriptions for Service Success. . Quite possibly the most important management book to appear in more than a decadeessential reading for the leaders of any type of organization.-Gerald Zaltman, PhD, author of ""How Customers Think"" . . This book reads like a thriller taking you into the heart of a great organization and peeling off, layer by layer, the secrets of creating incomparable performance for your customers and your partners. It should be read by everyone in business.-Philip Kotler, Ph.D., S


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