New Mens Womans Belt Buckle " G " Bling Hip Hop

OUR POLICY

           We guarantee 100% customer satisfaction, so if you are not satisfied have the confidence in knowing that we will do all that is within our powers to better the situation. You simply need to contact us through eBay’s messaging system and we will gladly answer any of your questions, comments or concerns. Have the confidence in us to contact us before eBay and PayPal as they highly recommend that we deal with our situations together before escalating those problems to them. Always remember that we are here to help as we rely on you, our customers, for our business and hold you at the highest regards.

NEGATIVE FEEDBACK, EBAY AND PAYPAL DISPUTES

            We have been in business for 4 years and had never left a negative feedback; we always believed that matters could be resolved otherwise. Contact us if you feel the need to leave negative feedback or open a dispute and give us the chance to make your experience with us a pleasant one. Our main goal is to run a thriving business and this cannot be accomplished without your satisfaction.

MESSAGING

            We answer our messages on eBay within 48 hours of having received them, except on holidays and weekends where that delay may be slightly longer. As for emails received, please allocate a maximum of 4 days for an answer.

For a quicker answer, or more urgent matters please always contact us using eBay’s messaging system to ensure a quicker response.

You may also contact us by calling our customer service hotline at

1-514-582-7745

This may incur you long distance charges and so is not recommended for all users but is available to you if need be. Please leave us your name and telephone number as well as your user id with its correct spelling in a brief message if you do not happen to reach anyone.

COMBINED PURCHASES

            We combine orders that are bought within the same 3 days as the first purchase. To be eligible for combined purchases you must bid and win all the items you wish to purchase and then wait to receive an email with all your items in one bill. If you do not receive such an email within 48 hours of your last purchase please contact us so that we may resolve this issue promptly. If you receive an invoice with only some of your items and not all that you had won then please contact us so that we may resolve this issue. Buyers are eligible for combined shipping if and only if one payment is made for all their items and their order combined under one single invoice so as to be shipped together. For any further questions please do not hesitate to contact us through eBay’s messaging service.

PAYMENT

            Payment for orders should be received within 7 days of winning the item. After that delay you will be receiving a payment reminder to the email address registered with eBay. If we do not receive the payment within another week an unpaid item dispute will be opened for payment not received which risks leaving you an unpaid item strike on your account.

METHODS OF PAYMENT

Once we receive your payment we will send you an email to the email address registered with eBay. If you do not receive this email please contact us through eBay’s messaging system as we may not have received your payment.

SHIPPING

            We ship out your orders within 48 hours of receipt of payment. They are securely packed so as to minimize any damage that may occur during shipping. Once we have shipped your order we will send you an email to the email address registered with eBay. If you do not receive this email please contact us through eBay’s messaging system as there may be a problem with your order.

            It usually takes any where between 5-7 business days for orders to arrive within the United States. As for international orders and orders shipped to Canada it takes anywhere between 6-15 business days to arrive. Please keep in mind that many times these orders must clear customs in more than one country. So the shipping delay may extend up to 4 weeks if there are any such delays. If within that time frame you do not receive your order please contact us through eBay’s messaging system so that we may better assist you. And always remember we are here to help and ensure that you receive your order as quickly as possible. So contact us so that we may find your package or help you locate it as we want your satisfaction and guarantee you the receipt of your item.

DAMAGES, RETURN AND EXCHANGE

            We will gladly exchange your item within 30 days of shipment. You simply need to return the item to us in its original condition and include in the package your ebay user id, your item number, the name of the store from which you have bought the item, your address and which item you would like to exchange it for by adding the item number of the new item.

            We will gladly refund your item within 30 days of shipment. You simply need to return the item to us in its original condition with the original tags if  this is the case and include in the package your eBay user id, your item number, the name of the store from which you have bought this, your address and the reason for the refund. Please also include your email address.

            If you receive a damaged item please forward us a picture of the damage as we need it as proof for the post office for insurance purposes and we will gladly ship you out a new pair free of charge. Simply contact us and let us know of the situation and we will guide you through it.

            In any of these situations if you do not receive an email letting you know that we have refunded you or sent you another item please contact us through eBay’s messaging system as there may be something wrong with your return.

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