Laminated Tags - Luggage Tag Backpack Tag

Designer Label Gal’s (DLG) Policies

DLG has been selling online for over 6 years – these policies come from all the trials and tribulations of experiences.  DLG only wants to provide the utmost top quality customer service available on the internet.

• New shipping incentives – the more you order, the lower the shipping cost.

• New incentives to earn free products. 

• Federal Express shipping is highly recommended – please contact for pricing

• USPS is not as reliable when used for Express Shipping – Signature Waiver is often overlooked – if you are on a deadline – recommend Federal Express

Promotions:

• Order of 10 items, receive one item free

• Order of 15 items, receive two items free

• Order more than 15, contact me

Payment

• DLG accepts PayPal as payment, credit card through PayPal

• If payment is not received within four days, an order will be canceled and reported.

Shipping – DLG is unable to program listings to accommodate shipping cost promotions – PLEASE WAIT TO PAY FOR YOUR ORDER so we can update/adjust your order so you don’t pay too much

Shipping Costs:  USA and Canada

1  - 4 - $2.35 – First Class Mail

5 – 9  - $3.00 – First Class Mail

10+  Free – First Class Mail

Shipping Costs: International:

• Express Mail International Flat Rate Envelope -$26.95 for Canada and Mexico, $28.95 for all other countries; Tracking/Insurance Included; Shipping Time: 6 Days

• Priority Mail International Flat Rate Envelope - $11.45 for Canada and Mexico, $13.45 for all other countries; Tracking NOT Included, Insurance Included; Shipping Time: 6 - 10 Days

• First Class International Mail – 5.00; Tracking NOT Included, Insurance NOT Included; Shipping Time: Varies per Location

• First Class International Mail – Registered Mail - Rate: 5.00 plus $11.50 for registered mail; Tracking NOT Included, Insurance NOT Included; Shipping Time: Varies per Location

Processing and Additional Information

• DLG is a single person operation (Sherri is the Designer) – although DLG just hired a couple new helpers to assist with emails – Sherri is still the ONLY one that designs and processes your order.  She does her very best to go as fast as she can – without error. Sherri prides herself on providing QUALITY and PERFECT products

• Orders ship within 14 business days after receipt of payment (Monday to Friday, excluding holidays). 

• All DLG’s items are custom made; therefore they do take a bit longer than “pull off the shelf” type items. 

• Proof process – DLG’s goal is to get multiple sheet order proofs to you within 5 days.  It depends on the volume of orders at that time, and the complexity of your order.

• Orders are shipped to your address in your account that you checked out with (not to your PayPal address) Please make sure Your Account is up to date – if in doubt – email DLG with the address you need your order shipped to.

• All the orders are packaged in top of the line rigid folders in order to prevent damage during shipping transit.

• All USA orders are sent USPS First Class with delivery confirmation within the United States.

• Shipping within the USA with USPS First Class is typically 2 to 7 business days from Southern California. In the event that USPS mismanages the package - it can sometimes take 3 weeks to arrive.

• All International shipments using USPS First Class International - There is no way to track international packages. International shipments can take up to 6 weeks to arrive - mainly because of customs.

• DLG uses a few different methods to process postage – STAMPS.COM, SHIPRUSH and seldom we are forced to use eBay/PayPals features.  All these methods provide access to

• An email will be sent, when your order is shipped, with your shipping information.  If you have not received this information, please check your spam folder and/or contact DLG.

• Please contact DLG if you have not received your order in 30 days.

• Upgrading orders to Priority Mail, Express Mail, and FedEx is possible.  DLG prefers FedEx to USPS for expedited orders for a number of personal reasons.  It is up to you which provider you want to use. 

• Contact DLG for these services so we can quote you our special discounted rate, and revise the shipping price.

Refunds and Exchanges

• Packages do get lost in the mail, it's rare - 98% arrive quickly and safely.

• Refunds are based on the 'Delivery Confirmation' status of the package. Except on International Shipments due to USPS not providing true tracking information, therefore, it is quite rare that the status of the package changes.

• If the package is declared "Delivered" - the package has been delivered. Please ask others in your home, neighbors, and postal carrier if they have seen the package. No refund shall be given.

• If the package is declared "Arrived at Unit" - the package has not been delivered. It is at your local post office. If "Arrived at Unit" is more than 3 days, print out the delivery confirmation information and go to your local office and ask for the package. They have to find it for you. No refund shall be given.

• If the package reads as “In Transit”, the package is stuck. After 15 business days (3 weeks) of shipment date, if the package has not dislodged itself and arrived/changed status, it is safe to say the package was lost. You will receive a refund for the order – or we will be more than happy to reship another order to you FREE OF CHARGE.

• International Shipments can take up to 6 weeks to arrive - mainly because of customs. If the package does not arrive to its destination, no refund will be given.

• Exchanges and Causalities: If there is a problem with your order please email/ DLG within 2 weeks. I aim to please, and customer satisfaction is of utmost importance.

Additional Policies and FAQs

·         Why is my international shipping so high in cost?    

o   You live in a country that requires a mandatory shipping insurance fee to ship your order. It is automatically added and is covers up to $100 of the order - and valid for 90 days.

·         My order is missing something?    

o   Human error! Please quickly email DLG and it will be quickly resolved.

·         Can you send my Order quickly! I need it for …?    

o   Typically yes! Rush Service is available for an additional fee.  Just email DLG the circumstances and expect a quick response. It's very important that you get your order in time.

·         DLG now offers the opportunity to order gifts for your family, friends and colleagues.  We will include a note card with your order that it’s a gift. 

o   DLG can do one of the following:

§  Ship it to a different address (note, PayPal’s buyers protection will not be valid for non-confirmed shipping addresses).  Includes gift card saying “A generous Gift From:” 

§  Or DLG will send you the order, with the Generous Gift Card for you to give to them.

·         Coming soon –Gift Packaging

·        PLEASE contact DLG with ANY questions you have regarding products, ordering, considering ordering BEFORE you make a purchase.