A reserve price is the minimum price the seller will accept. This price is hidden from bidders. To win, a bidder must have the highest bid and have met or exceeded the reserve price.
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Customer Service:
We strive to provide great service to our customers. At this time though all correspondence is handled via email only. Monday through Friday (if you have asked a question over the weekend please be assured on Monday morning we will be starting to read all emails). We do our best to provide quick answers to emails. If you do not receive a response within one business day, please check your junk-mail filter as responses may be unintentionally removed. Please direct all email us to cs@octorose.com
Payment Info:
• WINNING BIDDER MUST MAKE PAYMENT WITHIN 10 DAYS. If a payment has not been received within 15 days after the auction has ended, then an Unpaid Item Dispute will be issued.
• 9.25% California Sales Tax applies to all items that are shipped to California addresses,
• Domestic handling time Will usually ship within 1 business day of receiving cleared payment
• We do not make shipment on Sat. and Sun.
Payment Methods:
• We accept Credit Card through Online Paypal Payment.
• Paypal payment must be received within 10 days after the auction ends. To take advantage of our shipping discount for multiple items, please wait for a combined invoice. Merchandise(s) are not guaranteed to be available if paid later than our request time. In case of a back order, we will provide a full refund on the purchase
Shipping and Handling:
• Within the US (Continental States): US post office
• Canada rates: Please email us for the shipping quote by USPS priority mail
• We Ship Worldwide for Most Countries: Please Email Us for the Shipping Quote
• International Buyers – Please Note:
• 1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
• 2.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
• 3.Delivery to International countries may also be delayed due to packages passing through International customs.
• Insurance (Optional): $1.70
Return and Exchange
Return and exchange is accepted within 30 days of receipt. We will refund the purchase price plus applicable sales taxes. Shipping and handling is non-refundable for all returns and exchanges. All return items must include original packaging and are in resalable condition. We will not accept any used, washed or damaged products. Please e-mail cs@octorose.com and include your invoice with a brief reason when returning a package
Feedback
We strive for all 5-stars in Detailed Seller Ratings. If you have any questions or concerns, please contact us and let us know what we can do to make your experience a better one. Customer satisfaction is our first priority. We will leave positive feedback for customers who complete a transaction with us. Please e-mail cs@octorose.com or if you are not 5-star satisfied with our service.
Question
If you cannot find answers to your questions here, please feel free to e-mail cs@octorose.com. Please be sure to reference the AUCTION NUMBER that you are bidding on with ALL correspondence
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Seller charges sales tax for items shipped to: CA(9.25%) .
Return policy
Item must be returned within
Refund will be given as
Return policy details
30 days after the buyer receives it
Money Back
All items are covered by a 30 Day Guarantee. Customer satisfaction is most importance to us. If you are not pleased with your purchase for any reason, please e-mail cs@octorose.com to set up a RETURN, and ship it back to us within 14 days of receipt for a full refund of your BID price. We do not accept returned items that have been used or laundered. Items returned must be in their original condition and packaging or that may be subject to a 20% restocking fee
The buyer is responsible for return shipping costs.
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OctoRose Bedding n Bath
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