Buyer must email us receive an RA (return authorization) number. ITEM MUST have all the ORIGINAL PACKAGING, PARTS AND DOCUMENTATION to be eligible for a return. Please send it back with tracking and insurance to make sure it arrives at our return warehouse. Refunds are granted also in line with our satisfaction guarantee refund will be for the original cost of the item with a 10% charge to cover the actual cost return processing warehouse fee’s and handling. International buyers are not eligible for the above return policy, all international sales are final. Depending on where you are shipping from, Return processing can take anywhere from 7-15 Business days. Contact us any time with additional questions.