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PAYMENTS ACCEPTED:

 Paypal is preferred. Paypal payments are expected within 3 days.

Credit/ Debit VISA/ MC- Accepted over the phone- call us toll free at 1-866-499-8542. Credit card payments are expected within 3 days.

Shipping Time-

Generally we ship within 24-48 hours. Take into account weekends. Also, we are a 3 person shop, so sometimes things do happen. We do our best,  and we do a lot of business off EBAY. So things can get hectic. But as you can see via our feeback, we are generally very quick.

Paypal orders ship right away, but Echecks thru paypal will ship AFTER they clear.

Credit/ Debit Phone payments- Same as paypal

Returns/ Refunds-

Ebay is an auction house. All rules apply. We do not accept returns. Know this BEFORE you buy. All items are stocked and/or made in our shop. They are all brand new unless otherwise stated. If you buy something and it does not work for your guitar, please do not blame us. We picture all our products here, we do not use stock photos or descriptions. Make sure that you are aware of what you need. If you are unsure, we will be happy to answer any questions you may have.

This rule does not apply if the item is defective. Rare, but it does happen. If this is the case, we will exchange the item at our expense.

 PROBLEMS-

Okay, sometimes people have an issue. We will bend over backwards to fix it, but you MUST let us know. Please don't leave a bad feedback and air your dirty laundry! It is not fair to us if we are not aware of any problems. In EVERY listing ,we give you our email and TOLL FREE number. So please give us a chance to fix the problem.

Emails-

We answer all our emails as quick as possible. Sometimes email is not perfect, so if you do not hear back from us, call us please.

Also, we do not use Ebay's message system. So if you use the "ask seller a question" link, please do not hide your email address. We will not spam you. But we need to be able to answer your question. So please make sure your email is valid.

Shipping-

All our items are shipped from Sunny Klamath Falls , OR. We do not drop ship, ever.

All shipping charges are FLAT RATE. And they are clearly posted. If for any reason you do not agree, please do not hit the button. We can combine shipping on most items. General rule is the first and highest shipping item is full price, all others are 1/2 ship price. Just use the "request total from seller" button. Please note that we DO NOT combine shipping charges on AUCTION items. In order to combine ship, you must use the BUY IT NOW.

PRO SERIES Custom Pickguards-

We wire them to the customer specs, so please give us a few days to do the work. If you want something different then listed, please let us know. But you must allow us a few days to complete the job.

Once again, here is our contact information. Please feel free to contact us anytime!

 TNT Custom Guitars

Home of Dragonfire Guitar Parts

Toll Free at

1-866-499-8542

Email us at

cs@guitarpartsonline.com