A reserve price is the minimum price the seller will accept. This price is hidden from bidders. To win, a bidder must have the highest bid and have met or exceeded the reserve price.
I accept Pay Pal only please. Payment is expected within 3 days of auction ending. The only exception to this rule is if you are still bidding on other auctions and have contacted me to let me know you are taking advantage of my promotional shipping.
Over the RainBow continues to offer $2.00 max combined shipping on all purchases within a two week time frame. I ship from home so your item will be shipped out the next day on most auctions after payment is received. The only exception to this rule is during holiday weeks and for custom orders. Orders larger than 20 items might take an extra day. All of my items are shipped in cardboard boxes. Sometimes I will use bubble envelopes for books and items that can not be crushed in the mail. Shipping is based on actual weight of item. There are no hidden fees for handling. I will ship your item when payment has been received or when E-checks have cleared. I always ship First Class Mail unless the item weighs more than 13 ounces. Shipping includes delivery confirmation number. I ship to the U.S. and worldwide. Please note that combined shipping discounts do not apply to International auctions. I will be glad to combine the weight, but can not offer my $2.00 max shipping promotion. For all those who would like to take advantage of my combined shipping promotion, please note that I will be glad to hold your items for up to two weeks with an unlimited item amount. After two weeks, please make payment and feel free to start shopping again!
I accept returns within 7 days of delivery confirmation. Please contact me to let me know that you are returning the item. If you are unhappy with your purchase I will be glad to exchange the item or issue a refund. I use delivery confirmation with all shipments, except International. I love to keep customers happy and will do everything I can to resolve an issue. Unfortunately, I will not issue a refund if I have a delivery confirmation # from the USPS stating that the item has been delivered to you and you claim you have not received the item. Please purchase insurance if you would like this covered.I promise that I am a very easy going person and I am not hard to talk to. Please contact me if you have any problems with your transaction or product.
The most important thing to note about my product is that it is entirely hand sewn. I am one of few on eBay that does not use any glue on my hair bows. My bows are sewn to the clips as well. I feel that this offers a much more quality product that can outlast your child's wear and tear. All of my products ( Including flower clips, headbands, etc) are hand sewn. I even sew in my no slip grips! All embellishments are attached by good ole needle and thread too. All bows are made by myself. Most of my bows are made and ready to ship. There will never be longer than a week delay to process your order. All orders come in a professionally packaged box with tissue paper and all bows come on a plastic display card with Over the RainBow logo on it. I started staying home with my three children last year. I quit my job as an ER nurse for 6 years. I love to sew and take great pride in my work. I am very excited that I have more than tripled my sales since I first started selling in August of 2008 and have become a Power Seller within three months. I feel very blessed to be part of such a nice community and take great pride in customer service. I want to thank all of my great customers for such a positive experience and look forward to meeting many more of you!
Please feel free to contact me with any questions that you might have. I am always glad to take custom orders. You can always reach me by email at: sales@overtherainbowbyjanelle.comIf you need to return an item or send payment please send to the following address:Janelle Bardon11046 Symington CircleLouisville, KY 40241