POLICIES
Receipt and Method of Payment:
Plus Size Pups items need to be paid within 5 days via PayPal. Please understand that we cannot ship items until full payment has been made.
Return and Exchange Policy:
If your order is the wrong size or you decide you want a different style, please feel free to return the Plus Size Pups item. We’re more than happy to provide our valued customers with a refund or exchange. Make sure if you want a replacement item, you let us know in a note on the returned item.
No problem about shipping since we’ll pay to resend your exchange item. We believe that the customer is always right so let us know if our product did not meet your needs.
If you’re requesting a refund, we will refund your entire purchase (minus shipping/handling) once we’ve received the returned item. It’s just that simple!
International Purchase:
For our International Customers, we want you as a customer and will do everything that we can to make your purchase a success. We will combine purchases within the same auction window or items purchased with the eBay ‘Buy It Now’. Once your item(s) ships, we’ll send you all airmail information yet once the package leaves our facility, you’ll need to take over with tracking its location. For obvious reasons, Plus Size Pups cannot be held responsible for lost packages if we have communicated the tracking information since it would be next to impossible to track outside of the U.S.
If you have questions, please send us an email yet we only speak and write in English. If sending an email, we will get back to you within 48 hours since time zones may not warrant an expedient response.
Since it would be next to impossible to know each countries customs fees and holding times, Plus Size Pups is not responsible for customs-related delays. In addition, we have found that honesty on the forms speeds the process so we will report all facts about the purchase on all applicable customs forms and it will be the Buyer’s sole responsibility for taxes and custom fees.
Shipping and Bundled Shipping:
Plus Size Pups will ship all items within 5 business days of receipt of payment unless otherwise stated in the auction. Plus Size Pups does provide bundle shipment so if you’re interested in multiple purchases, simple send us an email and we’ll provide you with a bundled shipping quote.
All items will be shipped to the PayPal address listed so make sure your PayPal information is up to date since there are no exceptions.
Shipping price listed on auction is for the United States ONLY. Buyer understands that additional shipping costs will be charged to the Buyer at time of shipment so if you live outside of the United States, please send us an email requesting a shipping quote before purchase.
Use of Product:
Hooded products are for decorative purposes and should only be used on dogs while fully supervised. Please do not allow children or adults to play with hoods since in some breeds, the hoods could cover the dog’s eyes therefore causing emotional trauma and confusion for your pup.