7 days after the buyer receives it | We will look at returns on a case by case basis. We always package and ship every item to the best of our abilities! If item is insured by us, you will process the claim on your end at the Post Office, for your refund. The USPS does not allow the seller to file the claim! We will send you the insurance infomation you will need. We describe every item to the best of our knowledge, and take MANY pictures to insure you know what you are bidding on or buying. Please contact us with any issues PRIOR to leaving ANY FEEDBACK. Thank you! The Barbers |