-All Returns or Exchanges must be completed within 30-days of original shipping date. -All items must be new, unused, and in the original box and packaging. Please make sure the item(s) you wish to return meet this criteria before proceeding to the return steps below. -RETURN INFORMATION ABOUT SPECIFIC ITEMS Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates until you are sure that they fit correctly. Special orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason. ***Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.*** *******ALL RETURNS ARE SUBJECTED TO A 15% RESTOCKING FEE******* -HOW TO RETURN AN ITEM- STEP 1. Please call 1 434 851-2836 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without an Return Authorization Number. IMPORTANT: All Packages without an Authorized Return Number will be refused! STEP 2. Return the item with its original packaging to: Flame Ice Sports 1971 University Blvd Lynchburg, VA 24502 STEP 3. Please write the RA Number clearly on the outside of the box, following the instructions below: Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in the exchange being denied. Please do not use a Skate Box or Shoe Box as your shipping box. Doing so will result in the exchange being denied. At FLAME ICE SPORTS LLC, we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging. *WE WILL NOT ACCEPT RETURNS WITH SHIPPING LABELS ATTACHED DIRECTLY TO PRODUCT PACKAGING*