TraxNYC has a responsive team set up just for shipping your item out to you as soon as possible.
Once your payment has been received and cleared, the estimated delivery date will be based on which shipping method you paid for and your location. We offer free FedEx Shipping. International prices may vary. For your safety, all of our packages require signature confirmation.
For faster shipping methods, please contact a TraxNYC rep at 1(888) 988-8727 for more details.
If your payment is very solid (high feedback PayPal confirmed and verified), you may receive your item the day after you purchased it.We ship WORLDWIDE, contact us for rates. Please be aware that International Orders do NOT come with appraisals.
Note: Your item will be professionally packaged and come in a lovely jewelry box.
We accept PayPal. For payment help, please contact a TraxNYC Representative.
Please contact us if you cannot pay with Paypal.
To speed up the verification process, please make sure your billing and shipping address are the same.
We can NOT accept credit cards directly, only through PayPal.Worldwide payment accepted.
International packages must clear customs and may take a few days.Most countries charge customs duties and taxes on items being imported from the US.
You are responsible to know your Country's importing laws and taxes. Import duties, taxes and charges are NOT included in the item price or shipping charges.We are required to collect New York sales tax when your shipping address is in New York.
To view our Return Policy, please click here
At TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is FLEXIBLE. If you have a problem with what you purchased, we will try to help you until you're 100% satisfied.
TraxNYC offers a 4 month, in-house warranty for free on all jewelry purchased from us.Your purchased merchandise will be appraised and certified by a TraxNYC jewelry expert. Your appraisal will include all the specifics of your item# such as carat weight, gram weight, diamond grade, current market value, and more.
Your appraisal will also be stamped with our company's corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value! But it's yours free because we value our customers! International orders will require an additional fee for appraisal. Please contact us at 1(888) 988-8727 for rates.
If the item that you purchased does not meet your expectations, you may choose to return it. A return must be made within 14 days of receiving the item and get a refund on the item which will be subject to a restocking fee. Shipping costs for the item will not be refunded.
All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
If you have any further questions, please email us at service@traxnyc.com. We are committed to your satisfaction. We respond to most emails the same day sent and always by the next business day. We are sometimes not available on weekends or Holidays in which case we will get back to you on the following weekday.
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