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Manage Like You Own It Improving Customer Outcomes

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Item number:400056359546
Item location:Chino, California, United States
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Item specifics - Nonfiction Books
Author: MacK HananPublisher: Amacom Books
ISBN-10: 0814451128Subject: Business & Economics
ISBN-13: 9780814451120Topic: General Business
Format: HardcoverLanguage: --
Publication Year: 1994Condition: Very Good
Special Attributes: --  
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Size
Height:9.0 in.
Width:6.0 in.
Thickness:0.8 in.
Weight:13.6 oz.

Publisher's Note
You've been empowered to "run this division as though you owned it". You're feeling excited, innovative, bold. But do you really know how to "own" a business - how to create a future vision, how to use all your resources effectively, how to keep operations running smoothly, and how to make a healthy profit? In Manage Like You Own It, Mack Hanan, an internationally respected business growth adviser, gives you a succinct, powerful approach to mastering the skills of ownership. With dozens of examples from companies of all types, Hanan shows you, the new "owner", how to create a highly responsive and productive business that bases its success on how much it helps its customers succeed. Hanan's approach is built on one potent concept: "Focus". He explains it this way: "Regardless of what you manage - products or services for consumers, industrial, or technical markets - your focus must be on improving the outcomes of the customer's operations. Your first thought on being given a franchise to manage 'like you own it' must not be 'How can I make money with this business?' Instead, you must think: 'Who else's business can I help make money with my business?'" Manage Like You Own It explains how to improve and hone your ability to formulate a vision of where your "company" should be going. The book elucidates the three "kingdoms" your company must seize in order to become truly competitive: the kingdom of applications (how to be the best applier of the products or services you provide), the kingdom of margins (how to hold your industry's standards for continually improving customer outcomes so that you merit superior margins), and the kingdom of productivity (how to maintain the most integratedwork flows and operate them at the fastest cycle times). Hanan provides specific techniques for how to keep "the company" small, fast, and innovative; make efficient use of intellectual capital, products, and services; keep costs down and margins fat; organize work flow and exploit technology to its fullest; train human assets to be true contributors to productivity; and stay fanatically focused on the customer's needs. "Most managers suffer from diffusion", warns Hanan. "They are preoccupied with mastering a broad array of disciplines that scatter their energies and atomize their concentration". In Manage Like You Own It, you'll learn how to focus on those critical, core ownership capabilities. You'll learn how to focus your entire business on what your customer needs. The inevitable outcome of all this focusing will be better profits for your customer and better profits for your company. What more could an owner want?


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Title: Manage Like You Own it by Mack Hanan

Jacket ? - Very Good

Cover ?- Very Good condition.

Inside Tears, Creases or Markings ?- * No tears, creases or markings (other than the library markings - see below)

Retired Library or School Textbook ?--* Yes, the book is a retired business library book with a small number on spine and an owner's stamp on the inside. There is not a card pocket.

 

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