Returns accepted within: 14 Days
Refund given as: Exchange
Return shipping paid by: Buyer

Returned or Exchanged product may be a subject to a 25% restocking fee. All returned products must be in original condition. Prior to returning the products, customers need to e-mail or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted. All associated shipping charges when returning or exchanging the product is paid by the customer.


Damaged Shipments:

All merchandise is inspected, checked, and packaged by the manufacturer prior to release to the shipping company. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery: 

Damaged Freight Shipments: 

All of our shipments are 100% insured. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. We highly recommend that you unpack each carton in the delivery person’s presence and carefully inspect each item. If you notice damage to the product, refuse the package, note the damage on the bill of lading and have the delivery person sign your copy. Please call our customer service department immediately at 1-800-387-2011. The damaged and refused merchandise will be replaced and all associated shipping charges will be paid by Universal Appliance and Kitchen Center. 

Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, we will not be able to file a claim with the trucking company. 

If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper and Universal Appliance and Kitchen Center will not be liable. Therefore a thorough inspection of all packages is important before signing. 

Damaged UPS Ground Shipments: 

All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Though your box and packaging may appear intact, it is still possible that your product may be damaged. You do have up to 24 hours to report any concealed damage after signing for the unit. As soon as you notice the damage please call our customer service department at 1-800-387-2011. If damage issues arise after the 24 hour period, you are responsible for filing all claims with the shipper and Universal Appliance and Kitchen Center will not be liable. Therefore a thorough inspection of all packages is important within the 24 hour period. 


Defective Merchandise:

All products that we carry include a full manufacturers’ warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please call our customer service department at 1-800-387-2011 or contact the manufacturer directly. Contact information for the manufacturer is included in the product literature. Defective merchandise must be serviced through the manufacturer directly.



Before Ordering Checklist: 

Unfortunately, not fitting into the space intended is the main reason appliances get returned. You can avoid this inconvenience by going through this before ordering checklist: 

• Measure the area where the appliance  will be placed, and be sure the product you've selected fits within these dimensions 
• Be sure that you have an appropriate electric outlet within 3-1/2 feet of the space you've chosen for your appliance 
• Check to see that it's a grounded outlet (accepts a three prong plug), since most appliances require one 
• Take a look at your basement or any other stairway along the way to your appliance's final location to make sure your product will fit through the space


Sale Tax Information: 

Universal Appliance and Kitchen Center collects 9.75% Sales Tax on products shipped within California. Purchases shipped to other States will not be the subject to a Sales Tax charge.